| Skills learned
You will learn to:
- Assess the information needs of the reader
- Follow a user-centered development process
- Gather and analyze content from existing materials
and subject matter experts
- Organize and sequence content to meet users' needs
and expectations
- Apply best practices for developing:
- Step-by-step procedures
- Policy and knowledge information
(concepts, definitions, etc.)
- Complex procedures (If/Then contingencies)
- Processes (in table and flowchart formats)
- Tables, charts and graphics
- Review, test, and revise documents to ensure usability
- Use DocuTools™ for MS Word to quickly create and edit professional documents
This course is intended for people developing:
- Training reference materials
- Policy and procedure manuals
- Standard operating procedures
- Employee handbooks
- Rules and regulations
Who should attend
Typical attendees include:
- Content experts (SMEs)
- Training designers and developers
- Business analysts
- Human resources personnel
- Documentation professionals
- All kinds of "knowledge workers"
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What attendees receive
Each participant will receive:
- Extensive instruction, practice and feedback
- One bound 200-page Reference Guide detailing all concepts and techniques taught during training
- One set of all job-aids and handouts
used during training
- One CD and user license for DocuTools™ 5.0
for MS Word (a $199 value)
- Certificate of Completion signed by a
Master PTA Instructor
Delivery Options
Option 1: In-house, classroom training
At a time and location convenient for your team, PTA will provide a Certified instructor to deliver this 2-day course to groups of 6 to 20. PTA supplies the instructor, all course materials and software. All you need to do is select a date and supply a suitable training room. Please contact PTA for scheduling and pricing information.
Option 2: Online, interactive training
Designed for individuals, PTA offers this course in an interactive, online format. Learn when you want, where you want with 24-hour access to web-based lessons and activities. In addition, you will receive detailed, customized feedback on written assignments you submit to a certified PTA instructor via email. Please contact PTA for pricing and registration information. Full description > | Register now >
Option 3: Instructor Certification Program
Organizations with sufficient annual training demand may elect to certify their own instructor(s) to teach this course internally. This option lowers training fees and provides maximum flexibility. Contact us today to learn more about instructor prerequisites, the certification process and fee structures.
Contact PTA > |
