| Skills learned
You will learn to:
- Assess the information needs of the reader
- Follow a user-centered development process
- Gather and analyze content from existing materials
and subject matter experts
- Organize and sequence content to meet users' needs
and expectations
- Apply best practices for developing:
- Step-by-step procedures
- Policy and knowledge information
- Complex procedures ("If-Then" scenarios)
- Processes
- Tables, charts and graphics
- Review, test, and revise documents to ensure usability
- Use DocuTools™ for MS Word to quickly create and edit professional documents
This course is intended for people developing:
- Training reference materials
- Policy and procedure manuals
- Standard operating procedures
- Employee handbooks
- Rules and regulations
- Proposals
- Job-aids
- Reports
Who should attend
Typical attendees include:
- Training designers and developers
- Business analysts
- Human resources professionals
- Documentation professionals
- Content experts (SMEs)
- All "knowledge workers" who help author documents
Technical requirements
The minimum configuration you need for participating:
- Windows XP or higher
- Internet Explorer 5.0 or later
- 64 megabytes (MB) of RAM (128 MB of RAM is recommended)
- Internet connection speed of 56 kilobits per second (Kbps) or faster
- A monitor with 800 x 600 or greater resolution (1024 x 768 pixels is recommended)
- A telephone
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What attendees receive
Each participant will receive:
- Live instruction, hands-on practice and feedback
- A professional, bound Reference Guide detailing all concepts and techniques taught during training
- User license for DocuTools™ 5 for Word (a $199 value)
- Certificate of Completion signed by a
Master PTA Instructor
Delivery Options
Option 1: Register for a public session
PTA offers this course throughout the year at specific dates and times. Courses are deliverd live via web conference over three 3-hour virtual sessions. Available dates are listed below:
Option 2: Schedule a private session
At a time and location convenient for your team, PTA will arrange a private session for your team of 6-12 participants. PTA supplies the instructor, all course materials and software. All you need to do is select the dates and times. Please contact PTA for scheduling and pricing information.
Option 3: Instructor Certification Program
Organizations with sufficient annual training demand may elect to certify their own instructor(s) to deliver this course internally. This option lowers training fees and provides maximum flexibility for the organization. Contact us today to learn more about instructor prerequisites, the certification process and fee structures. Contact PTA >
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